We’d like to ensure that every transaction is safe and fair as possible both for the sender, recipient and 7-Eleven. 

This is also in compliance with Republic Act 9160 or the Anti-Money Laundering Act (AMLA).  

We may suspend accounts due to the following reasons but not limited to:

Multiple accounts

Dummy/dubious accounts

Suspicious/unusual points and Wallet credit activities

Confirmed Fraud

Please send us an email at customercare@7-eleven.com.ph for assistance and use: 'Fraudulent Activity' as your subject line.

We may require you to submit customer identification requirements in compliance with our KYC process (Know your Customer).  It may include, but not limited to, your complete name, address, nature of work, date and place of birth, nationality, and your contact numbers. To properly set your expectations, accounts that are reviewed and proven to misuse both the Loyalty and Wallet programs will be blocked and may no longer be reactivated.