Customer Care

HQ Concerns 8

• How do I go about selling my products in 7-Eleven?
• Where can I find the list of winners of a certain promo?
• How would I know if a promotion is fake?
• Where can I find the latest promotions?
• How do I know more about franchising?

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Customer Experience Concerns 11

• How do I report store personnel who are not following the COVID safety guidelines?
• With the COVID restrictions in place, are minors and elders allowed inside your stores?
• How do I report employee behavior concerns?
• How do I report food handling concerns?
• How do I report injuries experienced in the 7-Eleven store?

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Store Area Managers Concerns 11

• How do I report receipt concerns?
• How do I report non-discounted purchases when there are signages saying that they are supposed to be on sale?
• How do I report non-acceptance of Senior Citizen or PWD IDs?
• How do I report an expired item, product quality concerns or foreign objects found in my purchases?
• How do I report missing item(s) or incomplete item(s) in my paper bag after I have left the store?

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CLiQQ App Concerns 8

• What basic troubleshooting steps can I perform if my CLiQQ app is not responding normally?
• How do I block/unblock my CLiQQ App account?
• How do I change my email address in my CLiQQ App?
• How do I change my birthday in my CLiQQ App?
• What is the 7-Eleven CLiQQ App?

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CLiQQ Wallet/Rewards Concerns 11

• What do I do if I have missing eStamps?
• What do I do if my account is already registered to a different name?
• How can I consolidate multiple accounts?
• What do I need to do if I suspect fraudulent activity on my CLiQQ wallet?
• How do I check my CLiQQ Wallet balance?

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General Concerns 12

• How do I report Foodpanda purchase concerns?
• Are the Facebook posts about buying and selling of CLiQQ points legit?
• How much is one CLiQQ point?
• Why is there a PayMaya convenience fee?
• I am looking for a specific product from your store.

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CLiQQgrocery Concerns 15

• How do I get a refund for my CLiQQgrocery order?
• How do I earn bonus points from my CLiQQgrocery order?
• My bonus points have not been credited yet.
• Can someone else claim my CLiQQgrocery order from the store?
• My CLiQQgrocery ordered items are incomplete.

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