To isolate the error, we recommend the following steps:
1. Go to 'Profile' then click 'Settings.'
2. Click 'Reset Cache' or 'Clear Cache.'
3. Restart your mobile phone.
4. Go back to 'Settings.'
5. Make sure to use the updated version of the CLiQQ App from Android Playstore-iOS Apple app store.
6. Kindly check your WiFi/Data connection.
Clearing the data will only reset the rewards and catalog.
Rest assured that your account coupons and balances will still remain on your CLiQQ app.
Should there be other concerns or if the error persists, please do not hesitate to reach out to customercare@7-eleven.com.ph or check https://www.cliqq.net/faq for Frequently Asked Questions.