Customer Care

You may us an email at cliqqgrocery@7-eleven.com.ph for the processing of your refund. We will then give you a list of the necessary information that we ne...

Bonus points are credited to customers who are able to claim their orders within 1 week from the delivery to our store. You are eligible to 20% bonus points...

To set proper expectations, bonus points are credited after 5 days from the day the order was claimed/picked up. To assist you better, we'd appreciate ...

For security purposes, we discourage our customers from allowing a 3rd party to claim orders on their behalf. Good thing, you have have 6 days to claim yo...

To set your expectations, if the sticker label on the bag shows "1/2" or any denominator greater than 1, it means that your ordered items were pac...

To ensure customer satisfaction, we only deal with authorized distributors in order to provide authentic items from trusted brands.

Kindly stand by for the SMS notification signifying that your order is already in the store. If you used CLIQQ points and eWallet credits to pay for your ...

To track your order, just tap the 'Your Account' icon at the bottom right hand corner of the homepage. Then tap on 'Your Orders' to check ...

Order cancellation is unavailable at the moment.  However, you may choose not to claim the order from the store so we can have the payment refunded accordi...

From the "Select Payment Method" section, choose CLiQQ Wallet as the payment method.  Kindly note that your CLiQQ Wallet credits should be equal ...