General Concerns

How do I report Foodpanda purchase concerns?
To properly set your expectation, 7-Eleven has partnered with Foodpanda to provide our customers with a safe delivery service to bring your favorite 7-Eleve...
Tue, Nov 16, 2021 at 1:42 PM
Are the Facebook posts about buying and selling of CLiQQ points legit?
Please be advised that we discourage buying and selling of CLiQQ points, CLiQQ eWallet credits and/or redeemed barcodes. Also, 7-Eleven will not be involved...
Tue, Nov 16, 2021 at 1:40 PM
How much is one CLiQQ point?
With our CLiQQ Rewards program, CLiQQ users can redeem rewards using points, buy from CLiQQgrocery.com, enjoy exclusive offers, win freebies, and so much mo...
Tue, Nov 16, 2021 at 1:38 PM
Why is there a PayMaya convenience fee?
With a 7-Eleven always near you, we are one of the most convenient payment and cash in channels. 7-Eleven has partnered with PayMaya for our customers to be...
Tue, Nov 16, 2021 at 1:22 PM
I am looking for a specific product from your store.
We do our best to stock products that suit our customers’ needs. However, our assortment of products varies in each store since demand is different per area...
Tue, Nov 16, 2021 at 1:17 PM
Why are there GCash convenience fee charges?
With a 7-Eleven always near you, we are one of the most convenient payment and cash in channels. 7-Eleven has partnered with GCash for our customers to be a...
Mon, Aug 23, 2021 at 7:28 PM
How do I transact e-Commerce at the store?
Please visit our CliQQ kiosk which may be found in all 7-Eleven stores. For more information , you may also visit this site - https://www.cliqq.net/.
Fri, Jul 17, 2020 at 8:07 PM
Where do I report payment or ECPay concerns?
To properly set your expectation, 7-Eleven is a payment channel and we have partnered with ECPay for the processing of payments.  If it has been more than 2...
Mon, Jun 29, 2020 at 8:06 PM
Where do I report complaints or negative feedback about your store or services?
We are sorry about your experience. To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then g...
Fri, Jun 19, 2020 at 2:17 PM
Where can I send my suggestions, ideas and recommendations about 7-Eleven?
We sincerely appreciate your suggestions/ideas/recommendations to help improve the quality of our service.  Please feel free to approach any of our store p...
Fri, Jun 19, 2020 at 2:15 PM