General Concerns

Where do I get a listing of 7-Eleven stores in my area?
You may visit https://www.7-eleven.com.ph/store-locator/ to search for a listing of 7-Eleven stores. For your convenience, due to the COVID situation, we h...
Fri, 19 Jun, 2020 at 2:11 PM
Do you have this specific product available?
We do our best to stock products that suit our customers’ needs. However, our assortment of products varies in each store since demand is different per area...
Tue, 21 Jul, 2020 at 7:48 PM
What services do you offer at 7-Eleven?
We appreciate your interest to learn about our services, other than the products we offer in our stores. For a full list of our services, please visit our ...
Fri, 19 Jun, 2020 at 2:14 PM
Where can I send my suggestions, ideas and recommendations about 7-Eleven?
We sincerely appreciate your suggestions/ideas/recommendations to help improve the quality of our service.  Please feel free to approach any of our store p...
Fri, 19 Jun, 2020 at 2:15 PM
Where do I report complaints or negative feedback about your store or services?
We are sorry about your experience. To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then ...
Fri, 19 Jun, 2020 at 2:17 PM
Where do I report GCash convenience fee charges?
To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then give you a list of the necessary info...
Fri, 19 Jun, 2020 at 2:18 PM
Where do I report CLiQQ Shop complaints?
We are sorry to hear about your experience. To assist you better, kindly send an email to the following for assistance: If you are a CLiQQ Customer: c...
Fri, 19 Jun, 2020 at 2:19 PM
How can I find out more about CLiQQ shop?
We appreciate your interest about the CLiQQ Shop. Just to give you an overview, you can order item from the CLiQQ Shop. Simply tap “CLiQQ Shop” and you’d b...
Fri, 19 Jun, 2020 at 2:21 PM
Where do I report payment or ECPay concerns?
To properly set your expectation, 7-Eleven is a payment channel and we have partnered with ECPay for the processing of payments.  If it has been more than 2...
Mon, 29 Jun, 2020 at 8:06 PM
How do I transact e-Commerce at the store?
Please visit our CliQQ kiosk which may be found in all 7-Eleven stores. For more information , you may also visit this site - https://www.cliqq.net/.
Fri, 17 Jul, 2020 at 8:07 PM