To properly set your expectation, 7-Eleven has partnered with Foodpanda to provide our customers with a safe delivery service to bring your favorite 7-Eleven merchandise straight to your homes. However, since the order was processed in the Foodpanda platform, we strongly suggest that you immediately get in touch with Foodpanda via their in-app customer support chat feature.
You may also visit this link to view FAQs - https://www.foodpanda.ph/contents/contact.htm.