Customer Experience Concerns

How do I report store personnel who are not following the COVID safety guidelines?
We sincerely apologize for any inconvenience on your part.  Please know that safety is our priority and to keep everyone safe, strict protocols are being i...
Tue, Nov 16, 2021 at 1:45 PM
With the COVID restrictions in place, are minors and elders allowed inside your stores?
You and your loved ones' well-being is our priority. To ensure your safety, strict COVID protocols are being implemented inside our stores.  All of our...
Tue, Nov 16, 2021 at 1:48 PM
How do I report employee behavior concerns?
To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then give you a list of the necessary infor...
Fri, Jun 19, 2020 at 1:49 PM
How do I report food handling concerns?
To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then give you a list of the necessary infor...
Fri, Jun 19, 2020 at 1:48 PM
How do I report injuries experienced in the 7-Eleven store?
To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then give you a list of the necessary infor...
Fri, Jun 19, 2020 at 1:47 PM
How do I report store personnel who are charging extra for condiments?
To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then give you a list of the necessary infor...
Fri, Jun 19, 2020 at 1:47 PM
What should I do if I received an incomplete or the wrong change after making a payment?
To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then give you a list of the necessary infor...
Fri, Jun 19, 2020 at 1:46 PM
What do I do if the store personnel says that they have no bills or coins for change?
To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then give you a list of the necessary infor...
Fri, Jun 19, 2020 at 1:44 PM
How do I report non-acceptance of CLiQQ payments?
To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then give you a list of the necessary infor...
Fri, Jun 19, 2020 at 1:44 PM
How do I report a CLiQQ App Bug?
To assist you better, we'd appreciate if you can send us an email at customercare@7-eleven.com.ph.  We will then give you a list of the necessary infor...
Fri, Jun 19, 2020 at 1:43 PM