To better assist you, kindly visit the same store where you settled your payment and ask for the Store Manager on duty for immediate assistance.

You may also send us an email at customercare@7-eleven.com.ph

We will then give you a list of the necessary information we need in order for us to properly address your concern.

Please use: 'Receipt Concerns' as your subject line.


We assure you that the personal data you will provide will be processed and stored in compliance with the Data Privacy Act and will be forwarded to the concerned department for action and resolution.