To better assist you, kindly visit the same store where you made a purchase and ask for the Store Manager on duty for immediate assistance.

You may also send us an email at

We will then give you a list of the necessary information that we need to in order for us to properly address your concern.

Please use: 'Store Equipment Concern' as your subject line.

We assure you that the personal data you will provide will be processed and stored in compliance with the Data Privacy Act and will be forwarded to the concerned department for action and resolution.