In the event that you are informed that the store's connection is intermittent, please report it to customer support at customercare@7-eleven.com.ph. 

Our team should be able to properly document it and raise it to our technical team for resolution. 

Kindly include the store details, date and time of your visit and a brief note of what happened for reference. 

Please use "WiFi/Kiosk Connection" as your subject line.


We assure you that the personal data you will provide will be processed and stored in compliance with the Data Privacy Act and will be forwarded to the concerned department for action and resolution.