To better assist you, kindly visit the same store and ask for the Store Manager on duty for immediate assistance.
We'd also appreciate if you can send us an email at customercare@7-eleven.com.ph.
Kindly include the store details, date and time of your visit and a brief note of what happened for reference.
Please use: 'Non-discounted Purchase' as your subject line.
Rest assured you that these will be forwarded to the appropriate department for action and resolution.
You should be be able to receive feedback at the soonest possible time.